Help Page

1. Returns Policy

BLADEWORX ONLINE STORE - 90-DAY MONEY-BACK, SATISFACTION GUARANTEEE!!

  1. For a full refund of the purchase price, a return authorisation must be obtained from Bladeworx online store.
  2. Goods must be in original condition, unused and undamaged, together with original packaging and any originally included accessories.
  3. Please call Bladeworx online store on +61 3 9819 9991 for a return authorisation number.
  4. Three month period begins from date of payment.
  5. Refunds are limited to purchase orders from Bladeworx online website.
  6. Shipping, freight, postage, and handling costs are non-refundable.

Note: Effective from 1 August 2014.

2. Log-in Information

You can place your orders in a fully encrypted, password-protected area by registering on this website and logging in every time you purchase. Details such as your shipping address and billing information will be automatically filed to your username, which saves you from having to re-enter them the next time you order.

You will be able to review your confirmed orders as well as change personal details in the Your Details section. Registration also gives you the option of joining our online mailing list to keep up-to-date on everything happening on the site.

If you have registered before on this web site, but forgotten you password, follow the password recovery link

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3. Security

This online shop employs powerful online security methods.

Authenticated login - Logging in to place orders brings you to a password-protected area where your details are kept.

Secure connection when entering sensitive information - The placement of orders uses industry standard 128-bit SSL (secure socket layer) to protect all transactions until you confirm the order. This means that information such as credit card details are encrypted so that the shop owner alone can decode them.

Secure storage of information - Once confirmed, order information is stored and encrypted at a much higher level to make it hack-proof. When sent to the owner, the information remains encrypted in such a manner that only the shop owner can decrypt it.

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