COVID-19 Policy
As the Global spread of the COVID-19 pandemic intensifies, we are encountering unprecedented difficulties. As online shopping continues to explode, our manufacturers, importers, and suppliers are all experiencing a variety of supply chain disruptions and delays in shipments. In many cases our suppliers are unable to advise a reliable ETA for the supply of their products. Often current availability and estimated delivery times cannot be relied upon.
Our crew members' availability are compromised by the needs of home-schooling, child-minding, social distancing and reluctance to risk the use of public transport. In-house priorities have shifted in order to implement increased cleaning and sanitation protocols for the safety of our crew members and our customers.
As we struggle to come to terms with these new circumstances where the word “normal” now means “abnormal” I am encouraged by the kindness and support of our customers in their demonstration of understanding, and patience with us. I also understand the frustration of customers who are disappointed that their expectations have not been met and are feeling that the service should be better. Of course they are right.
We are working hard to maintain the standard of customer care that has become our hallmark for over 27 years. We are still shipping hundreds of orders each week - mostly in a timely manner (shipping every weekday), attending to calls and emails seven days a week and working to refine our systems to safely cope with these changing circumstances.
LEVEL 4 RESTRICTIONS - CHANGES
Due to the Level 4 Restrictions, our in-store customer service is suspended until the restrictions are lifted.
You can order online 24/7 or over the phone 10AM-5PM - 7 days.
Please feel free to call us on 03 9580 9320 for assistance with your order or for fitting advice.
Stay safe and healthy in mind and body.
William Fortune
Director
BLADEWORX PTY LTD
a huge range of products across all skating disciplines
Testimonials
We don't want to talk about ourselves.
In fact, we find it difficult to show you who we are, without seeing you in person.
In more than 25 years of business, we have seen thousands of happy smiles from our customers.
The moment when people realize that they can do something extraordinary is priceless.
We have seen two-year-old kids put on inline skates for the first time and managed to make the shaky first moves.
We have seen seventy-year-old seniors jumped on the latest trick scooter and laughed exhiliratingly.
We have seen couples caught each other when they fell while trying skateboards, with love and encouragement.
We have been with many generations of skaters from Day One. The stories are truly amazing.
Being overly obsessed with those stories, we keep adding more fun things. So that you can challenge yourself in a new skating discipline. Hence the widest range of 'wheels' stuff we carry now.
We promise you will find something for yourself, or for your loved ones.
Begin your rolling adventure today.