This policy outlines Bladeworx Pty Ltd approach to protecting the privacy of our customers. We understand that privacy is important to you in your dealings with Bladeworx.
1. Information collected
Bladeworx may collect personal information about its customers, future customers and business contacts in a variety of ways. Information may be collected over the phone, via e-mail, competitions, and face-to-face.
2. What kinds of personal information does Bladeworx hold and what is it used for?
(a) Existing Customers
For customers who ask for our products and services, Bladeworx will collect information about you such as your name, contact information (including e-mail address and mobile phone number, if appropriate) and delivery address. This information is necessary in order to provide our customers with our products and services and to manage our customer relationships. Other information (that is kept strictly confidential) is if there are any health issues that the staff of Bladeworx may need to be aware of to maintain a duty of care. Participants in some programs provided by Bladeworx will ask if the customer has any health issues (for example, heart conditions, asthma, diabetes, epilepsy) that we should be aware of while you are participating in a class.
(b) Future Customers
Some future customers may come into contact with us through our school program or similar. Any details provided by the school will be kept in strict confidence. Other customers may have been from meeting personally, or online via the quarterly newsletter, and sending them information via mail or e-mail.
(c) Business Contacts
If you are a supplier to Bladeworx, all information, including bank account details are kept in strict confidence. This will include all personal information contained in all correspondence as well as details such as pricing and stock availability from your business.
3. How does Bladeworx use personal information?
a). Order Fulfilment
For customers seeking our products and services, Bladeworx use personal information collected to provide you with our products and services. This includes administering your account with us, customer service and providing any information that you have requested.
b.) Information about our Products and Services
Bladeworx uses personal information of both existing and potential customers to advise you about our products and services and promotions that we conduct from time to time.
Bladeworx gives both existing and potential customers the option to decide whether or not they wish to be contacted in the future by Bladeworx about our products and services and promotions.
4. Does Bladeworx give your personal information to anyone else?
Bladeworx may disclose personal information about existing and potential customers to third party contractors and service providers who help us operate our business or to provide you with our products. Bladeworx requires these third parties, such as Australia Post, to comply with the terms of this Policy. Bladeworx does not, and will not, sell customer information to any third parties. Bladeworx may disclose information for legal reasons, for example, disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisers. Bladeworx policy is to only make such disclosures in accordance with the Privacy Act.
Transactions with Bladeworx involving your billing and payment information that is processed by PayPal, Afterpay and ZipPay are subject to their privacy policies. We do not store any of the credit card or banking information that you provide to this payment processors.
5. We ensure information quality
We will take reasonable steps to ensure that customer data is processed promptly, accurately and completely and that corrections will be made as soon as possible.
6. Access and correction
Under the Privacy Act, you have a right to seek access to information that Bladeworx holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you that is inaccurate, incomplete or out of date. If you wish to exercise your right under the Privacy Act to seek access to the personal information that Bladeworx holds about you, we ask that you contact us directly and we will explain how Bladeworx will handle your access request. In the first instance, we will generally provide you with a summary of the information we hold about you. We will assume (unless you tell us otherwise) that your request relates to our current records about you. These current records will include personal information about you which is included in our databases and in paper files, and which may be used by Bladeworx on a day-to-day basis.
For legal and administrative reasons, Bladeworx may also store records containing personal information in its archives. You may seek access to the records held by Bladeworx that are not current records. If you are of the view that personal information about you is not accurate, complete or up to date, please provide Bladeworx with your request for correction. Bladeworx policy is to consider any requests for correction in a timely way.
7. Is your personal information stored safely?
8. EU Personal Data
If you are located in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the “GDPR”) with respect to your Personal Data, as outlined below.
9. Contacting Bladeworx
Phone number: 0395809320
Postal address: 87 Ebb St Aspendale, VIC, Australia 3195.